News for 'Customer Service'

Air India to cancel 60 US flights in Nov-Dec due to aircraft shortage

Air India to cancel 60 US flights in Nov-Dec due to aircraft shortage

Rediff.com30 Oct 2024

Air India, in a statement, said it has cancelled a "small" number of flights between November and December on account of delayed return of some aircraft from heavy maintenance and supply chain constraints, without naming the destinations.

How q-com will drive India's blue-collar job market

How q-com will drive India's blue-collar job market

Rediff.com9 Jan 2025

The rapid rise of quick commerce is anticipated to create a substantial increase in the need for blue-collar workers, with India projected to require 2.4 million jobs by 2027, according to job matching and hiring platform Indeed. Quick commerce companies hired over 40,000 employees in the last quarter to handle increased festive shopping and e-commerce demand, Indeed India Sales Head Sashi Kumar said.

The American Awarded A Padma Shri

The American Awarded A Padma Shri

Rediff.com22 Feb 2025

Sally Holkar left America and made India her home nearly 60 years ago. She went on a mission to revive a dying craft and changed the lives of rural weavers.

'Hybrid vehicles are an intermediate solution'

'Hybrid vehicles are an intermediate solution'

Rediff.com26 Sep 2024

'In terms of incentives, if you think about it, hybrids are a 20-year-old technology.'

Meta expands WhatsApp payments service in India

Meta expands WhatsApp payments service in India

Rediff.com20 Sep 2023

WhatsApp on Wednesday announced the expansion of its payments service in India to make it easier for people transacting with businesses to pay for purchases directly in the chat, with a choice of UPI apps, including rival digital payment options, as well as credit and debit cards. Meta founder and CEO Mark Zuckerberg asserted that India is leading the world in people and businesses embracing messaging. WhatsApp said it is working with partners Razorpay and PayU "to make paying for something as simple as sending a message", as the Meta-owned platform unveiled a host of new features to woo businesses in India's booming commerce market.

Zomato ties up with IRCTC for food delivery

Zomato ties up with IRCTC for food delivery

Rediff.com16 Sep 2024

Food aggregating platform Zomato, announced its collaboration with the Indian Railway Catering and Tourism Corporation (IRCTC) with its latest offering - 'Zomato - Food Delivery in Trains'. This collaboration aims to transform train journeys, enabling passengers to enjoy a variety of dishes from the comfort of their train seats. The service is currently live across 88 cities.

Pak origin man convicted of murdering Indian restaurateur in UK

Pak origin man convicted of murdering Indian restaurateur in UK

Rediff.com13 Sep 2024

Khalid was on Wednesday found guilty of murdering Pattabhiraman following a trial at Reading Crown Court that lasted 28 days.

For a slightly higher government capex outlay

For a slightly higher government capex outlay

Rediff.com11 Feb 2025

While the capital spending is being maintained at 3.1 per cent of the GDP, a little more would have boosted economic growth even further, suggests Rajiv Memani.

Budget Prepares For Rise In Cancer Cases

Budget Prepares For Rise In Cancer Cases

Rediff.com3 Feb 2025

Do we have enough trained oncologists and medical professionals in India to man these over 4,500 beds in the public sector?

'Lot Of Interest In GenAI And The Art Of Possible'

'Lot Of Interest In GenAI And The Art Of Possible'

Rediff.com28 Oct 2024

'GenAI programmes may not be large in terms of value, but have triggered a lot of new opportunities among clients.'

Interested in customer care?

Interested in customer care?

Rediff.com25 Jul 2006

Accenture Services is looking graduates/ diploma holders to join their Customer Contact Service team.

Union Budget 2025: Key numbers to be watched

Union Budget 2025: Key numbers to be watched

Rediff.com30 Jan 2025

Finance Minister Nirmala Sitharaman will present her 8th straight Budget and all eyes will be on the much-expected tax relief for the middle class. Sitharaman had in her first Budget in 2019 replaced the leather briefcase -- which had been in use for decades for carrying Budget documents -- with a traditional 'bahi-khata' wrapped in red cloth.

Want To Invest In Banking Sector Funds?

Want To Invest In Banking Sector Funds?

Rediff.com29 Jan 2025

The ideal time to invest in sector funds, is during a downturn so that investors can capitalise on a turnaround in 1.5 to 2 years.

ED probes agents' network facilitating Indians' illegal US entry via Canada

ED probes agents' network facilitating Indians' illegal US entry via Canada

Rediff.com7 Feb 2025

The Enforcement Directorate (ED) is investigating a complex network of agents and facilitators in India, Canada, and the US who assist Indians in illegally entering the US through fraudulent admissions to Canadian colleges. Over 8,500 financial transactions are under scrutiny by the ED in a case related to money laundering, stemming from a 2023 Gujarat Police crime branch FIR. The investigation includes international financial companies involved in remittances abroad, with the ED conducting 35 searches in the past year and seizing assets worth Rs 92 lakh. The issue has gained significant attention following the deportation of 104 Indians from the US on Wednesday. The investigation is linked to the tragic death of an Indian family in January 2022, who perished while attempting to cross the Canada-US border illegally. The ED has identified a network of agents and facilitators who manage and facilitate the stay, transportation, visa arrangements, and legal matters of illegal immigrants who gained admission to Canadian colleges through fraudulent means. The investigation has revealed that the fees paid to Canadian colleges were remitted back to individuals' accounts, with around 8,500 transactions identified between September 2021 and August 2024. The ED suspects that approximately 370 individuals have entered the US using this illegal immigration scheme. The agency has recorded statements from parents and guardians of students enrolled in Canadian colleges and continues its investigation.

How Bank of India Plans To Counter Deposit Woes

How Bank of India Plans To Counter Deposit Woes

Rediff.com28 Nov 2024

A grooming branch network for servicing HNIs is a stepping stone for a full-fledged wealth management business.

Air India-Vistara Merger: What You Must Know

Air India-Vistara Merger: What You Must Know

Rediff.com26 Oct 2024

From November 12, Vistara aircraft will be operated under Air India's banner, identifiable by a special four-digit flight code beginning with '2'. For example, flight UK 955 will become AI 2955, making it easier for customers to recognise when booking on airindia.com after this date.

Focus On 26 EV Launches, Charging Infra At Auto Expo

Focus On 26 EV Launches, Charging Infra At Auto Expo

Rediff.com4 Feb 2025

With nearly 100 launches and unveils, the Bharat Mobility Global Expo 2025, held in Delhi from January 17 to 22, made one thing clear to automobile enthusiasts: Electric vehicles (EVs) are the way ahead for the Indian auto market for years to come.

The ambitious plans of Flipkart-backed super.money

The ambitious plans of Flipkart-backed super.money

Rediff.com17 Dec 2024

Flipkart-backed super.money is on an expansion spree and plans to expand its range of offerings in credit and wealth management after launching its operations in July this year. The Bengaluru-based fintech company is on track to roll out credit products such as credit on Unified Payments Interface (UPI), unsecured credit cards, and personal loans within the first half of the next calendar year (2025).

Mercedes Rules Luxury Cars Segment

Mercedes Rules Luxury Cars Segment

Rediff.com21 Dec 2024

For the first time in history, the luxury car market is poised to cross the sales mark of 50,000 units in 2024, with Mercedes leading the way

'Swiggy Is Now Focusing On Overall Growth'

'Swiggy Is Now Focusing On Overall Growth'

Rediff.com16 Dec 2024

'Expect our food delivery business to deliver sustainable adjusted EBITDA margins of about 5 per cent in the medium term.'

BharatPe targets IPO in 18-24 months, Ebitda profitability in FY25

BharatPe targets IPO in 18-24 months, Ebitda profitability in FY25

Rediff.com15 Jan 2025

Fintech firm BharatPe is targeting an initial public offering (IPO) in the next 18-24 months with the company expecting profitability at an earnings before interest, taxes, depreciation and ammotisation (Ebitda) level for FY25, chief executive officer (CEO) Nalin Negi said.

Will AI, Like Y2K, Be Gamechanger For Indian IT Cos?

Will AI, Like Y2K, Be Gamechanger For Indian IT Cos?

Rediff.com1 Jan 2025

'The race is now on for Indian IT firms to develop their AI prowess and focus on a software-first approach to services as the people element becomes more complicated with Trump's expected new regulations.'

A Formula For Start Up Success

A Formula For Start Up Success

Rediff.com10 Jan 2025

'80% of start ups fail because they don't have a support system to help them in the very early phase.' 'It's not just an idea that takes an entrepreneur through the initial three years of journey.' 'What plays a definitive role in making a start-up successful is idea+team+capital+mentors+access to a larger ecosystem.'

Events that shaped Indian businesses in 2024

Events that shaped Indian businesses in 2024

Rediff.com1 Jan 2025

Unprecedented bribery charges, farewells, separation, failed union, monumental mergers and record-breaking IPOs, along with a healthy dose of online happenings in the form of spat and lessons in customer care, corporate India saw it all in 2024.

Budget curtails carry-forward losses for mergers and acquisitions

Budget curtails carry-forward losses for mergers and acquisitions

Rediff.com4 Feb 2025

The Union Budget 2025-26, while promising a new framework for smoother mergers and acquisitions (M&As), has plugged a major loophole on carry-forward losses for a total of eight assessment years between amalgamating company and amalgamated company from the date of loss instead of date of the merger. For all mergers effected on or after April 1, 2025, the losses can be carried forward only for the residuary period (counting from the date of loss).

Telcos bag 20 mn 5G customers in less than 4 months

Telcos bag 20 mn 5G customers in less than 4 months

Rediff.com2 Feb 2023

Indian telcos have been able to garner over 20 million 5G customers in less than four months after the official launch of the service last October, according to industry estimates. With telecom operators like Reliance Jio and Bharti Airtel aggressively rolling out their 5G services in over 190 cities across the country to date, India is now only behind China and the US in terms of the number of cities in a country where 5G services have been extended. Top executives in telcos say that the number of 5G subscribers in India is a conservative estimate and that it will rise as the roll-out gains momentum.

Bharat Forge rides on diverse product mix, customer base

Bharat Forge rides on diverse product mix, customer base

Rediff.com3 Jan 2024

Bharat Forge, the Pune-based automotive component maker, has been one of the top-performing companies in its segment. The company's stock price is up 39.3 per cent since the beginning of the 2023 calendar year, surpassing other leading automotive component makers such as Bosch and Samvardhana Motherson International. The stock also outperformed the benchmark BSE Sensex, which is up 17.3 per cent year to date so far.

How To Make Best Use Of Festive Offers

How To Make Best Use Of Festive Offers

Rediff.com16 Oct 2024

While festive offers can reduce costs, borrowers should also consider the lender's transparency and service quality. Customers need to be mindful of their repayment capacity.

Bank Account Dormant? You Can Still Get Your Money

Bank Account Dormant? You Can Still Get Your Money

Rediff.com11 Dec 2024

Ramalingam Kalirajan offers some easy steps to reactivate your accounts with banks like SBI, HDFC Bank, IDFC First Bank and PNB just so that you can start availing all the benefits linked to your account.

'Help! I'm Stuck In Rs 15 Lakh Debt'

'Help! I'm Stuck In Rs 15 Lakh Debt'

Rediff.com12 Mar 2025

Ask rediffGURU and PF and MF expert Janak Patel your mutual fund and personal finance-related questions.

Number of UPI apps grows in 2024, yet top two command maximum market share

Number of UPI apps grows in 2024, yet top two command maximum market share

Rediff.com30 Dec 2024

In 2024, the National Payments Corporation of India (NPCI) approved 20 third-party Unified Payments Interface (UPI) applications, a record since UPI's launch in 2016. This surge reflects growing interest from financial technology (fintech) companies, driven by the integration of credit products like UPI-linked credit cards and pre-approved credit lines.

Zomato to buy Paytm's entertainment ticketing biz for Rs 2,048 cr

Zomato to buy Paytm's entertainment ticketing biz for Rs 2,048 cr

Rediff.com21 Aug 2024

Online food delivery platform Zomato will acquire Paytm's entertainment ticketing business for Rs 2,048 crore to strengthen its "going-out" segment in a deal that will help the troubled fintech firm to sharpen its focus on core payments and financial services distribution.

Govt revises gold import data from April; cuts Nov figures by $5 bn to $9.84 bn

Govt revises gold import data from April; cuts Nov figures by $5 bn to $9.84 bn

Rediff.com8 Jan 2025

The government has revised gold import data, bringing down numbers for November by $5 billion to $9.84 billion, possibly to rectify double accounting of inbound shipments. According to revised data of the commerce ministry arm Directorate General of Commercial Intelligence and Statistics (DGCIS), gold import numbers have been slashed since April 2024, revealing excess imports of about $11.7 billion during the first eight months of 2024-25.

Will Skoda's New SUV Kylaq Make It big?

Will Skoda's New SUV Kylaq Make It big?

Rediff.com12 Dec 2024

The company is eyeing sales of 8,000 units per month for the Kylaq, which starts at Rs 7.89 lakh (ex-showroom) and boasts 96 per cent localisation.

RIL's Q2 net falls 5% on weak O2C business

RIL's Q2 net falls 5% on weak O2C business

Rediff.com14 Oct 2024

Reliance Industries Ltd on Monday reported a 5 per cent fall in the net profit for the July-September quarter, as weak oil refining and petrochemical business hurt operational performance.

New initiatives, margin gain hopes positives for Delhivery

New initiatives, margin gain hopes positives for Delhivery

Rediff.com27 Nov 2024

Logistics major Delhivery has had promising Q2FY25 results. The Q2FY25 consolidated revenue was Rs 2,190 crore (up 0.8 per cent quarter-on-quarter or Q-o-Q and 12.8 per cent year-on-year or Y-o-Y). Express parcel revenue was Rs 1,300 crore, (up 1.7 per cent Q-o-Q/7.3 per cent Y-o-Y) alongside better yield (+5 per cent Y-o-Y) in the segment.

India's PV market posts record sales in 2024

India's PV market posts record sales in 2024

Rediff.com1 Jan 2025

Indian passenger vehicles market registered record wholesales of 43 lakh units in 2024, with companies like market leader Maruti Suzuki, Hyundai, Tata Motors, Toyota Kirloskar Motor, and Kia posting their best-ever annual domestic sales. The continued growth of SUVs, along with rural markets playing a key role in driving up car sales, helped the industry better the previous best of nearly 41.1 lakh units posted in 2023.

How To Start A Business: 14 Tips

How To Start A Business: 14 Tips

Rediff.com1 Apr 2024

Business success often involves a combination of planning, implementation, and continuous learning, says rediffGURU Harsh Bharwani.

Mercedes to cost Rs 2 lakh - Rs 9 lakh more from Jan 1

Mercedes to cost Rs 2 lakh - Rs 9 lakh more from Jan 1

Rediff.com15 Nov 2024

German luxury carmaker Mercedes-Benz on Friday said it will hike prices of its vehicles in India by up to 3 per cent on its entire model range in the portfolio from January 1, 2025, citing a rise in input costs, inflationary pressures and higher operational expenses. Prices of Mercedes-Benz cars in India will be revised by Rs 2 lakh for the GLC to Rs 9 lakh for the top-end Mercedes-Maybach S 680 luxury limousine, Mercedes-Benz India said in a statement.

3 Indian Cos Among Biggest Arms Producers

3 Indian Cos Among Biggest Arms Producers

Rediff.com6 Dec 2024

HAL, BEL and MDL feature on Sipri's list of the 100 largest arms producers in the world.